Terms & Conditions
We can currently accept payments via cash and bank transfer.
Please use the Invoice number as payment reference
Non-refundable Project Deposit:
All projects totalling £120 and above require a non-refundable deposit of 40% which must be paid in full before any work can be started. This will be invoiced to you once notice of quotation acceptance has been given.
Vouchers/offers must be presented before the project invoice is presented. Voucher or offer amount will then be removed from the quotation total.
Future Invoice information:
Invoice totals are to be paid within the given 21 day period. Failure to do so will incur an automatic 10% weekly increase of the latest invoice. Always make yourself aware of the Payment Due Date at the top of the invoice.
Please be aware that a £30 hourly-rate will be charged to all new customers requesting a design meeting from Cackleberry Creative. The £30 hourly rate will be deducted from the resulting project involving Logo Design or Web Design. The £30 hourly rate will not be deducted from Graphic Design services totalling less than £200.
Domain & Hosting Packages:
As of May 2018 Kris Sanders (Cackleberry Creative) will no longer manage domain and hosting packages. All customers will be asked to either: provide their own domain and hosting packages or Kris Sanders (Cackleberry Creative) will assist in setting up the initial package. After this initial set-up customers will be responsible for their own domain and hosting renewals, as well as managing their own domain name email accounts. Should you choose for Kris Sanders (Cackleberry Creative) to assist with your initial set-up a £25 admin charge will be requested.
I already have a domain and hosting package with Kris Sanders (Cackleberry Creative)?
Should you already have a domain and hosting package set-up with Kris Sanders (Cackleberry Creative) you will be able to either: Continue with your current set-up and have your domain and hosting package transferred to yourself upon your next renewal or transfer your domain and hosting package when required.
(Please note: The transfer may take up to 7-14 days, meaning that this may disrupt your website activation and any email accounts in use via your domain name.)
Phone: 01359 300151
Cackleberry Creative is based within a home office just outside Bury St Edmunds, Suffolk. All meetings are held at a venue of your choice. Let’s grab a coffee!
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Kris sanders trading as Cackleberry Creative